Delete your Taxikol account
In the app
- Open Taxikol (or Taxikol Driver) and sign in.
- Tap Account.
- Tap Close my account, read what will happen, and confirm with Close account.
Without the app
Email support@taxikol.com with the subject "Delete my Taxikol account", your name, and the mobile number on the account. We contact that number to confirm the request is yours, then close the account within 7 days.
What happens
You are signed out on every device straight away, and the account cannot be used again.
| Deleted after 30 days | Your name, mobile number, email, selfie and profile photo, emergency contacts, and your devices' notification tokens. |
|---|---|
| Kept, without your name or number | Trip records (times, route, fare), payment and driver-wallet records, ratings, complaints and safety reports. Fare disputes, safety investigations and our accounts depend on them. |
| Drivers' documents | Your licence, clearances and vehicle papers are kept for five years after the account closes, then deleted. |
Close an active trip before closing the account. A driver with money owed in the wallet should settle it first.
More detail is in the Privacy Policy.